30 senior living organizations recognized for delivering 'exceptional experiences'

Thirty senior living and care organizations have been recognized as winners in NRC Health’s second annual Employee Approved Awards and Customer Approved Awards, the healthcare consumer data and content company announced Tuesday. The awards, which were presented at the 26th Annual NRC Health Symposium, a virtual event this year, recognize organizations from across the country for “delivering exceptional customer and employee experiences.”

Customer Approved Awards were selected based on performance ratings from family and residents, and the awards also were based on net promoter scores, a measure of satisfaction, and a proxy measure for loyalty. Organizations with fewer than 10 eligible facilities were omitted from consideration. Systems were then rank-ordered, and the top 20 organizations were selected for each award category.

2020 Customer Approved winners

  1. National HealthCare Corp., Murfreesboro, TN
  2. American Medical Facilities Management, Charleston, WV
  3. Ascension Health, St. Louis
  4. Vetter Senior Living, Elkhorn, NE
  5. Lutheran SeniorLife, Mars, PA
  6. Schonberg Care, Metairie, LA
  7. Solaris Healthcare, Orlando, FL
  8. Berkshire Healthcare, Pittsfield, MA
  9. Americare Senior Living, Sikeston, MO
  10. Ecumen, Shoreview, MN
  11. American Senior Communities, Indianapolis, IN
  12. Diversicare Healthcare Services, Brentwood, TN
  13. HCR ManorCare Assisted Living Facility Division, Toledo, OH
  14. Twin Rivers Health & Rehabilitation, Cleveland, TN
  15. Covenant Health Systems, Tewksbury, MA
  16. Providence Health and Services, Renton, WA
  17. Lutheran Services Carolinas, Salisbury, NC
  18. Trinity Health Continuing Care, Livonia, MI
  19. Ethica, Gray, GA
  20. The Goodman Group, Chaska, MN