State Department of Health Resources:
Update: Preparedness and Management of Coronavirus/COVID-19
Updated: May 21, 2020
Ecumen continues its focus on the health and safety of those we serve and our team members. We know that COVID-19 most dramatically impacts older adults—the people we serve every day. The risk increases at age 60, with the highest incidence of risk at age 80 and above.
We have had an interdisciplinary Health Safety Team working full time since late February to lead our ongoing safety measures, as we continue to learn more about this virus. And we continue to actively follow infection control protocols and other guidelines provided by the Centers for Disease Control and Prevention (CDC), the Centers for Medicare and Medicaid Services (CMS), and our local and state health agencies.
As the number of COVID-19 cases continue to grow in our surrounding communities and across the nation, we are prepared to safely care for residents on COVID precautions. We have implemented numerous safety protocols in our own communities to reduce the occurrence and transmission of the virus.
We are committed to transparent and timely reporting of any occurrences of the virus to our residents, family members, and team members, and to our state and federal health agencies.
Together, we will combat COVID-19.
As the economy begins to re-open, our safety protocols will remain vigilant, to protect those we serve. We realize that connectedness is vitally important to the joyful work we’re honored to do every day. We’re thankful to our dedicated and trained caregivers and we’re finding new ways to help those we serve connect with family and friends.
- Restricted Visitor Protocol: A restricted visitor protocol, with limited exception for compassionate care, reflecting state and federal guidelines
- Window Visits: Closed window visits are welcomed, with physical-distancing of 6 feet. More details available from each community
- Resident Screening: Actively and routinely screening residents, following protocol
- Team Member Screening: Checking temperatures on arrival and at the end of shifts
- Residents in all areas of our campuses are encouraged to stay in their apartments
- In-room activities continue and have expanded
- We’re wearing face masks and appropriate PPE to reduce transmission of the virus
- Those we serve are wearing face masks when receiving cares or when out of their apartments
- We’re prepared to care for individuals on COVID precautions, following all safety protocols for isolation, PPE and care
- We continue to focus on infection control and prevention, following all CDC guidelines
- We have identified a dedicated part of our campuses, should it be needed, to care for our residents who may be recovering from COVID-19 and still be on COVID precautions
- We’ve established a Resident & Family Resource Line (1-844-614-2498) for approved resident representatives to call with health questions about their loved ones – available from 8 a.m. to 4:30 p.m. CDT Monday through Friday
NEW: Stay Connected
Schedule a one-to-one Zoom video visit with your loved one using our new scheduling tool. We’ll come in to assist your loved one with the technology. Click here to schedule a connection.
Q: May I visit my loved one?
A. We understand that you want to see your loved one and that this is a difficult time. But to protect those we serve from COVID-19, we’ve instituted a firm no-visitors policy that’s in accordance with state and federal guidelines. We encourage family members and friends to stay in touch by video chat, phone, texts or emails. (Please contact your site if your loved one is at end-of-life.)
How is my loved one staying engaged when in the apartment so much?
A. We continue to develop new activities to keep those we serve engaged. We’re exploring new hobbies like songwriting, poetry, journaling, or art projects. Music is important – and we’ll have hallway performances with doors open or will share virtual performances from YouTube. We’ll do hallway games, with residents in their doorways wearing masks and enjoying their neighbors’ company. Family visits will continue with virtual conversations via our new scheduling technology, cards, letters, phone calls, and emails.
Q. How will I know if there is an occurrence of COVID-19 in an Ecumen community?
A. We’re actively monitoring those we serve and our team members, and we are informing our residents, their family members and our team members, as well as all appropriate state and federal departments of health on the occurrence of COVID-19 at one of our communities. We have a clearly defined plan on how to proceed following all safety protocols with a COVID positive test. Should it be needed, we will create a designated part of our campus to care for residents who are recovering or asymptomatic with COVID-19.
Q. Do you have adequate staff & equipment to care for my loved one if there is a COVID-19 outbreak?
A. At this time we have appropriate supplies to care for those we serve. We also have strategies in place should this become an issue of concern. We are connected on a daily basis with our local and state health agencies. We have the experience of knowing how to designate a dedicated group of caregivers to care for those who are ill, ensuring both adequate protective wear and consistency of care for the comfort of those we’re serving.
Q. How can we be assured our loved one will receive proper care if there is an outbreak of COVID-19?
A. Your loved ones are the reason we are here. We’re dedicated to caring for them to the very best of our abilities. We’re actively following and implementing the latest CDC and CMS guidelines and also implementing the knowledge we’ve gained from managing other infectious illnesses. We will follow all recommended protocols for infection prevention and control.
Q. What can I do?
A. Ecumen remains committed to the safety and well-being of those we serve, our team members and our greater communities. Please remember to practice good self-care. It’s important that you stay healthy so you can support your loved one. Be sure to contact your health care provider if you have symptoms such as a fever, cough, and shortness of breath. Practice physical distancing and please stay in touch with your loved ones with frequent phone calls, texts, video chats, and emails.
You can join us in supporting our COVID-19 preparedness efforts. Please consider making a donation online today at www.ecumen.org/together or reach out to Ecumen’s Philanthropy Team at firstname.lastname@example.org | 651-766-4343. A gift of any amount will help us support those among us who are most impacted by COVID-19 with protective gear, resources for social connectedness, and more. Your generosity has a direct and immediate impact. Thank you!
TRUSTED RESOURCES FOR OFFICIAL UPDATES:
- Centers for Disease Control and Prevention (CDC): Link
- Centers for Medicare & Medicaid Services (CMS): Link
- State Department of Health Resources: