Changing Aging Blog

Ecumen Home Care-Twin Cities Receives Customer Experience Award From National Customer Satisfaction Survey Firm
Date: Mar 29th, 2016 8:00am

Author:

Ben Taylor

Ecumen Home Care-Twin Cities has received the 2015 Customer Experience AwardTM from Pinnacle Quality Insight, a national healthcare customer satisfaction measurement company.

Based on surveys of customers, Pinnacle gave its Customer Experience Award to Ecumen Home Care-Twin Cities for its “caring staff.” The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

“We are extremely proud of this award,” said Frances Fernandez, Executive Director of Ecumen Home Care-Twin Cities. “It shows how much trust and confidence our customers place in the services and care we offer, and it is a reflection of the commitment and expertise of our excellent and dedicated staff.”

By qualifying for the Pinnacle Customer Experience Award, Ecumen Home Care-Twin Cities has satisfied the rigorous demand of scoring in the top 15% of Pinnacle’s national benchmarks across a 12-month average.  Over the course of 2015, Pinnacle surveyed a sample of Ecumen Home Care-Twin Cities customers in monthly telephone interviews that include open-ended questions, as well the opportunity to rate specific categories.

Pinnacle Quality Insights has over 18 years of experience measuring customer satisfaction in long-term healthcare.  The firm conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.

Ecumen Home Care-Twin Cities is headquartered at 199 Coon Rapids Blvd, Suite 111, Coon Rapids, Minn., 55433.  For more information call 763-755-9009 or visit www.ecumenhomecare.org.

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