Ecumen Home Care-Lakeshore has received the 2015 Customer Experience AwardTM from Pinnacle Quality Insight, a national healthcare customer satisfaction measurement company.
Based on surveys of customers, Pinnacle gave its Customer Experience Award™ to Ecumen Home Care-Lakeshore for how it deals with “specific care issues.” The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
By qualifying for the Pinnacle Customer Experience Award, Ecumen Home Care-Lakeshore has satisfied the rigorous demand of scoring in the top 15% of Pinnacle’s national benchmarks across a 12-month average. Over the course of 2015, Pinnacle surveyed a sample of Ecumen Home Care-Lakeshore customers in monthly telephone interviews that include open-ended questions, as well the opportunity to rate specific categories.
Pinnacle Quality Insights has over 18 years of experience measuring customer satisfaction in long-term healthcare. The firm conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.
Ecumen Home Care-Lakeshore is headquartered at 4002 London Road, Duluth, MN 55804. For more information call 218-625-7100 or visit www.ecumenlakeshore.org.