Twenty-three Ecumen sites with outstanding achievements in 2013 were recognized at a presentation ceremony at the Leadership Conference held on May 6 in Brooklyn Center, Minn. Key areas of recognition were customer satisfaction, job satisfaction and stewardship.
“The three key areas of stewardship, customer satisfaction and job satisfaction are how we ensure that Ecumen is delivering on our mission, our values and especially our promise to ‘innovate, empower and honor,’” Shelley Kendrick, Vice President of Operations at Ecumen, said.
The customer and job satisfaction rankings were tabulated by Pinnacle – a research company that regularly and anonymously surveys Ecumen stakeholders for feedback. Ratings are based on a scale of zero-to-five, with five being the best possible score.
“The satisfaction ratings are tabulated in a way that levels the playing field between our smaller communities and our larger campuses,” Kendrick said. “It’s wonderful to see Ecumen locations from both rural and metro areas being recognized, as well as communities that are in Idaho and Tennessee.”
In the area of customer satisfaction, Ecumen Evergreens of Moorhead won first place in the Assisted Living category with a 4.72 rating (out of 5) and Ecumen Lakeshore won first place in the Skilled Nursing Facility category with a 4.73 rating. Ratings were based on Pinnacle survey ratings from customers and their families.
In the area of job satisfaction, Heritage at Irene Woods in Memphis took first place in Assisted Living with a 4.71 rating and Ecumen Pathstone Living won first place in the Skilled Nursing Facility Category with a 4.33 rating. Ratings were based on Pinnacle survey responses by employees.
In the listing that follows, all winners are shown by category:
Customer Satisfaction – Assisted Living
1st place: Ecumen Evergreens of Moorhead, Moorhead, MN
2nd place: Ecumen Parmly LifePointes, Chisago City, MN
3rd place: Ecumen Lakeshore, Duluth, MN (tie)
3rd place: Lakeview Senior Housing, Balaton, MN (tie)
Customer Satisfaction – Care Center
1st place: Ecumen Lakeshore, Duluth, MN
2nd place: Ecumen Pathstone Living, Mankato, MN
3rd place: Sunnyside Care Center, Lake Park, MN
Job Satisfaction – Assisted Living
1st place: Heritage at Irene Woods, Memphis, TN
2nd place: The Harbor at Peach Village, Norwood Young America, MN
3rd place: Ecumen New Richland, New Richland, MN
Job Satisfaction – Care Center
1st place: Ecumen Pathstone Living, Mankato, MN
2nd place: Ecumen Detroit Lakes, Detroit Lakes, MN
3rd place: Ecumen Lakeshore, Duluth, MN
Sixteen sites were recognized as “MVP Communities” for meeting their financial stewardship goals in 2013. They are Ecumen Bethany Community, Alexandria; Ecumen Centennial House, Apple Valley; Ecumen CountrySide, Owatonna; Ecumen Lakeshore, Duluth; Ecumen LeCenter; Ecumen Mapleton; Ecumen Meadows, Worthington; Ecumen Oaks and Pines, Hutchinson; Grand Village, Grand Rapids; Heritage Senior Living, Park Rapids; Ecumen Lakeview Commons, Maplewood; Luther Park at Sandpoint, Idaho; Ecumen Pathstone Living, Mankato; Ecumen Scenic Shores, Two Harbors; Ecumen Brooks, Owatonna; and The Harbor at Peace Village, Norwood Young America.