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Archive for the ‘human resources’ Category

Caregiving: The Next Green Movement

Thursday, March 27th, 2008

“It took me nine-months to plan for a baby; I only had 9 hours to prepare for my father’s care.”

I recently heard that statement, which rings true for thousands of Americans.

Caregiving is becoming a hot topic.  Here are a few pieces of that rising heat from the last 24 hours:

- One of the highest-attended sessions at Mary Furlong’s “What’s Next” Boomer Summit yesterday in Washington, D.C. was on caregiving.

- At the Boomer Summit, best-selling author Gail Sheehy discussed her work on the future best-seller, which will come out next year about the next “green movement” caregiving. 

- Today H.R. representatives from Twin Cities companies and other organizations gathered at Twin Cities Public Television to watch an advance screening of the PBS documentary “Caring for Your Parents,” which will premier next week.  A number of those participants shared how “caring for parents” is becoming a significant issue at their workplaces.

-And AARP just launched a new interactive caregiver resource web site.

The heat is rising . . . because we all feel or will feel it.

Aging Services Entrepreneurs Build Special Employee Investment Fund

Saturday, December 22nd, 2007

A very nice story in today’s St. Paul Pioneer Press  about colleagues being there for each other and investing in each other.

Thanks to everyone who has made this special employee investment program possible, especially Ecumen charitable contributions team members Mary Ann Dorsher, Robin Krois and Jean Robson, and the many Ecumen team members who contribute so generously.

If you’d like to support Ecumen’s work in “creating home” for America’s seniors, please go here.  Happy Holidays from all of us at Ecumen.

Workers support each other in crises
Ecumen provides payroll-deduction fund for employees to contribute to - and turn to in need.

By Julie Forster, St. Paul Pioneer Press

Jennifer Redman was devastated when southern Minnesota floods heavily damaged her Owatonna home in August.

The first floor - her family’s main living area - filled with seven feet of water within an hour. Today, she’s still trying to make the house livable for herself and her family and recover from the $68,000 in damage the storm caused their home.

Help came from an unlikely source: Her employer, Shoreview-based Ecumen, cut her a check for $2,500. It’s a gift from her fellow employees that she doesn’t have to pay back.

The Family Helping Family program at Ecumen, an operator and owner of senior housing and services throughout Minnesota, enables employees to help their co-workers through financial emergencies by making regular payroll deductions to a special fund. It’s an unusual program aimed at helping co-workers who face home foreclosure, a medical nightmare or other crisis situations that pop up suddenly. No one has to contribute to get an interest-free loan or grant, and most of the requests are approved within a day.

Redman, who works in Owatonna managing senior apartments, used the money to replace the blown windows on her house. Now she has a percentage taken out of her check each pay period, not because she has to repay the grant, but to help her co-workers when they face some kind of financial crunch. “It can really come back in a big way to help you,” she said. “I realize that what happened to me can happen to anyone.”
Rising gasoline and heating costs, diminishing home values and the skyrocketing rates on adjustable-rate mortgages all are taking their toll on workers’ paychecks these days, said Mary Ann Dorsher, the Ecumen executive who shaped the employee-giving program. “Those costs are rising much more rapidly than salaries in general, so as a result people do not have the savings they’ve traditionally had. In a moment of crisis they are really caught.”

People whose houses burned down this year also received money. About a dozen people who needed money to help keep their homes out of foreclosure received loans and grants. Some receive money to pay for classes to help them advance in their careers. In other cases, they need a car to get to work.

More than 300 employees contributed to the fund in 2007 through one-time gifts or regular deductions from their paycheck, sometimes of as little as $1. Any of the company’s 4,000 employees are eligible for grants or loans. All they have to do is write a one-page note on why they need the money and the amount of the request. After a 15-minute interview, Dorsher, who is the nonprofit’s vice president of charitable contributions, and two other colleagues make a decision on the application; they have approved 98 percent of the requests. They don’t mull it over; the key is getting money to the recipient swiftly.

This week, for example, a nurse’s aide in northern Minnesota found that her furnace was leaking carbon monoxide. The furnace had to be turned off immediately, leaving the woman without heat. She had to choose between buying a new furnace and paying the mortgage. In a panic, she called Ecumen at 10 in the morning. A few hours later, the check for $2,500 was in the mail. “A lot of people just don’t have that additional $2,500 above and beyond what they budget for,” Dorsher said.

A year ago in December, there were a few applications for $500 to $700. But this month a small flood of applications rolled into the office, Dorsher said, and the requests are much larger, in the area of $2,500 to $3,000. The total amount of grants and loans this year is expected to exceed $200,000, a tripling over three years. By year-end, more than 200 loans will be given out. Next year the amount of giving likely will increase, Ecumen said.

Wendy Traffie, a housing manager at Lakeview Commons in Maplewood, needed money recently to cover the closing costs on a home. Overwhelmed by a death in the family in late summer, she misunderstood the closing date and thought it was further out. “A little bit of communication skills would have prevented it,” Traffie said. She was in a bind she hadn’t banked on. She received a $1,200 interest-free loan that she paid back. On her staff this year, 26 people have received loans or grants.

Because the need keeps growing, Dorsher and others are working hard to try to raise new contributions each year. New money and loans that are repaid, along with a modest return on the fund investments, help keep the fund thriving. The emergency fund is operated within the larger Ecumen Foundation that has $11 million in assets. The portion going to emergencies is invested with a professional brokerage firm in easily accessed liquid assets.

A nonprofit organization affiliated with the Evangelical Lutheran Church in America, Ecumen generated $117 million in revenue last year and operates more than 60 senior housing and assisted-living homes in Minnesota and surrounding states. Given the increasing shortage of caregivers and the high turnover rate, the emergency fund program also helps Ecumen differentiate itself as an employer and keep good employees, said Eric Schubert, Ecumen’s spokesman.

“Obviously we can’t give out stock options, but there are creative things we can do, and this is one of those,” Schubert said.

Leadership and Culture Transformation

Friday, October 19th, 2007

For our readers around the country who are attending next week’s American Association of Homes and Services for the Aging (AAHSA) annual meeting in Orlando, we invite you to stop by the 3 p.m. to 4 p.m. session on Tuesday with Ecumen CEO Kathryn Roberts; Ecumen’s regional director Janet Green and Michele Holleran of Holleran Consulting.

Their panel discussion is entitled “Leadership and Culture Transformation.”  Janet will share how Ecumen’s Emmanuel Community in Detroit Lakes, Minn., reduced staff turnover from 100% to 7.2%.  Kathryn will discuss leadership that empowers.  Michele recently authored a AAHSA white paper based on her experiences observing life at Ecumen communities.  The leadership themes she pinpoints as critical to transformation are:  

- Transparency
- Trustworthiness
- Connectivity
- Accountability
- Empowerment
- Optimism 

Hope to see you in Orlando.

“Key Ingredients” to a Great Place to Work

Thursday, October 18th, 2007

 

Recently, I sat down with Kathryn Roberts, Ecumen’s CEO to discuss what goes into a Great Place to Work.  Earlier this year Ecumen was named one of Minnesota’s “Best Places to Work” for a third straight year by the Minneapolis/St. Paul Business Journal.  Last week, Kathryn talked about the It Factor.  Today I asked her about “key ingredients” that go in to a great place to work.  She shares some of those key ingredients in the video above. 

What other ingredients would you add?

Posted by Robin Krause, Vice President of Human Resources

Are You Going to Stop Working?

Wednesday, September 12th, 2007

 Last night Kathy Adams, who leads Arlington Place of Oelwein, Iowa, an Ecumen-managed community, was elected to the school board in Oelwein. (Word is that Hillary wanted to meet a person in the heartland who represents America’s changing face of retirement.)  Kathy is planning on retiring soon, but let’s get real, anyone who has met her knows she’s not really going to retire, she’s going to keep using her skills in building community.  That school board job is going to be a lot of work.  Kathy won’t be alone. Many others are joining her in redefining retirement.

Today Dave Phelps had an interesting front-page article in the Minneapolis Star Tribune: “Retirement Age Doesn’t Mean 65.”  According to his article, U.S. Census data shows: 

- 23.2% of U.S. residents 65 to 74 are working. 

- In Minnesota, that percentage is higher, 26.3 percent. 

-Of Twin Cities residents in their late 60s and early 70s, more than one in four, or 27.4% are working. 

-Among the top 20 largest metros in the U.S., only Washington D.C., Boston, and Dallas-Fort Worth are higher.

A lot of boomers don’t plan on retiring.  We learned that in our Age Wave Study.  Many of them also say they’re going to change jobs and do work that they enjoy.  This is going to change the face of the workplace significantly, including different benefit structures, flexible scheduling, more entrepreneurial efforts and a whole host of other areas.

How do you view retirement?  Are you going to have a traditional retirement and stop working, or will you continue working/do some work? 

The Power of Appreciation

Friday, July 13th, 2007

 Posted by Robin R. Krause, Vice President of Human Resources

I was meeting with a colleague recently talking about HR issues.  She is conducting a national research project on why people leave their jobs.  She said the information so far is not shocking and more or less confirms what all of us already know.  The main reason people leave their jobs is that they do not feel appreciated.  We know that the reverse is true as well – one of the top reasons people stay in their jobs is that they feel “in on things” and that they “make a difference” or in other words: appreciated. 

I think this information is interesting when you think of our on-going discussion of Mick’s “It” factor and Steve Shield’s presentation to our Leadership group.  Steve talked a lot about the value of feeling “known”.  He told stories about subtle changes that were made in resident care that provided respect, dignity and personal choices that ultimately improved the health of his residents.  The power of being known – and of knowing how to build that relationship with others. We are working on tools at that will assist us in developing long term work force planning models.  This data has shown us something we knew, but may not have truly embraced.  The largest age band in our work force is Generation Y – which has over 1,000 employees.  We also have strong representation in Generation X and Baby Boomers.  Each generation has different work styles and different needs when it comes to feeling appreciated and “known”. 

As leaders, our challenge will be to become experts in the diverse needs of our workforce, building programs that meet their needs and reaching out to them in ways that make them feel “known” so that they in turn can reach out to our customers. Here’s a little knowledge I’ve picked up about Generation Y, a.k.a Millenials, which are 13 to 27.  They’re known for their need to feel they are adding value to their work environment right away.  They want to move fast in their careers and what to innovate and change their work processes in ways they believe will improve things.  They have ideas and want to share them.  The “same old, same old” will not work for this group.  They will work hard as long as they feel they are contributing.  They will also move on if they feel they are not growing in their career or not being heard.  They think of the relationship to their employer as a business merger – the merger of “me” and Ecumen.   

I just interviewed a Gen Y.  I smiled when she talked about the reason she wanted to leave her current employer.  “I have so many ideas on how to improve things, but they just can’t move past where they are.  I am so frustrated and getting tired of waiting!”   Have you told a Gen Y today that you are glad they are with you and that we couldn’t do the important work we do without them?  Have you listened to any of their ideas lately – they have some great ones! 

 

The "Changing Aging" blog is moderated by Eric Schubert, Ecumen's Vice President, Communications and Public Affairs

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